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FAQ

BEFORE YOU ORDER

House Babylon is a luxury British bedding brand offering a range of premium,
ethically sourced, 100% authentic Egyptian cotton bedlinen. Available online in the UK
at housebabylon.com, we make the process of buying luxury bedlinen simple
with a curated selection of styles and colours delivered direct to your doorstep
without the inflated thread counts, supply chain process or exclusive price tags.

All our bed linen products are made of certified, handpicked Egyptian Cotton
grown around the delta Region in Egypt. Absolutely every fabric is certified
highest-grade Oeko-Tex, using all environmentally-friendly dyes.

Absolutely. All our bed linen, bedding and bathrobe products are Oeko Tex
certified, which means they are free of harmful substances, chemicals and
dyes.

All our fabric is Oeko-Tex certified. The bed linen is made of 100% certified
Egyptian cotton. The bathrobes are Turkish cotton certified.
All pillows and duvets are EDFA certified.

At House Babylon we carry both 400 thread count and 600 thread count
collections. The 600 thread count offers a softer and thicker feel, while the
400 thread count collection is lighter and crisper. Thread count has been used
as a marketing hoax for many decades. We focus more on the quality of the
cotton and then on thread count, which is one of the main criteria for great
bedding.

We currently offer bedding in Single, Double, King and Super King. All UK sizes. For exact measurement view our size chart.

All our fitted sheets are 30CM deep.

Yes. We ship worldwide

All orders over £250 quality for free standard shipping. Shipping costs may vary depending on the country of the shipment. The final cost of shipping will be displayed at the checkout. All applicable duties and taxes are included.

Place your order before 1pm and you will receive it for the next working day. Please note there are no weekend deliveries.

At House Babylon we strive to provide our customers with the highest quality products and service. However, if you are not 100% satisfied with your purchase, simply contact our team at [email protected]
within 14 days of receipt for a refund or a replacement of any item of the same value. Returns are free of charge via PayPal.

AFTER YOU ORDER

If you need to change your order, please get in touch with us and we will try our best to alter the order. Our orders are processed immediately after being placed and are most likely not amendable.

Once your order goes through, you will receive a confirmation email. You will receive an additional email notifying of the shipping details. You can use the tracking on the confirmation email to track your parcel’s every step. All our orders are tracked and signed for.

Our orders are processed immediately after being placed, and can therefore not be changed.

Standard shipping takes 2–5 business days within the United Kingdom and the European Union and 6–15 business days worldwide.
Next day shipping takes 1 business day within the United Kingdom if the order is placed before 1pm.

Absolutely. We highly recommend ironing your sheets.

Kindly contact us at [email protected] and we will get a replacement to you straight away.

Refunds are processed within 10 days. It takes 1–2 days to transfer the refund to your payment account. Your bank or credit card company may require additional time to process your refund.

Yes we absolutely do. You can choose a gift card of the value you prefer.

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